Customer Support & Professional Services
With a collective experience of 80 years in technical service and on-site field support, our team is well-equipped to assist customers in various ways. Unlike many POS solutions available today that no longer offer on-site services, we take pride in going the extra mile to support our customers. Whether it's through chat, tickets, email, phone, or on-site assistance, we are always prepared to lend a hand. Our team is capable of handling all aspects of POS analysis, demonstrations, labs, implementation, and support for single or multi-unit foodservice operators of any size. Additionally, our professional services encompass a wide range of offerings:
Site Survey and Analysis
Network & Security Configuration
Lab for Testing
3rd Party Software Integration
End-to-End POS Implementation
Training On-site or remote
Opening Day Support
On-Site Field Deployment
Although systems have advanced and become more reliable On-Site service is sometimes required to correct an issue. Our service technicians are prepared to correct any on site issue from cabling, network or hardware. We provide On-Site service for our solutions and those of other providers.
If it’s important to you then it’s important to us! Our support desk operates 24/7 for priority issues. We offer several Support Desk service levels depending on your specific needs and like our On-Site team we can provide support on systems not provided by us.
Many of our clients do not want to manage their systems database. Our Data Management teams will manage your restaurant systems for you so you can concentrate on running your business. This includes adds, deletes and changes including but not limited to menu, pricing, coupons, discounts and inventory.
Our in house repair department provides electronic repair on every piece of hardware we sell. From printers, terminals, kitchen display systems and back of house computers can all be shipped to us for repair to reduce your cost.